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Available positions, updated 6/5/2020

POSITION IS IN-HOUSE AT OUR JOHNSTOWN, OHIO HQ

We are looking for a personable and trustworthy person with mechanical and electrical knowledge to support our service department by carrying out tasks independently and as part of a team.

About Us:

Apeks Supercritical has been designing and manufacturing botanical oil extraction systems that utilize subcritical and/or supercritical CO2 as a solvent since 2001.  We are veteran owned and all of our systems are proudly built in Johnstown, Ohio with most parts and components produced in the USA.

Job Summary:

Use technical knowledge, troubleshooting ability and communication skills to assist customers via phone, email and in person with installation, testing, diagnosing and maintenance of their Apeks extraction systems as well as training new and existing customers on using their Apeks equipment.  Up to 50% of working days may be spent traveling and visiting customers all over the country.  Tasks will be varied and include a lot of hands-on as well as computer usage and interaction with many people inside and outside of Apeks.

Duties and Responsibilities:

  • Travel to customer locations to do service work, maintenance and training
  • Handle incoming service request calls and emails in a friendly manner when not traveling
  • Troubleshoot with customers over the phone using manual, diagrams and other technical resources
  • Be ready to act as an Apeks representative and point of contact for customers and non-customers
  • Take care of parts and consumables related needs and shipping
  • Build small assemblies and test components
  • Assumes any other job responsibilities and tasks as assigned by the department or company

Qualifications:

  • High School graduate or equivalent
  • Substantial professional or extensive personal experience with mechanics and electronics
  • Average or better computer skills including MS office
  • Self-motivated with a strong analytical mindset and willingness to learn new skills
  • Excellent communication and interpersonal skills
  • Physically able to lift and move heavy objects if needed along with reasonable mobility and flexibility

Technical Qualifications

  • Ability to troubleshoot AC and DC electrical circuits using DMM and Ammeter.
  • Identify components in electrical schematics, to include DC power supplies, pressure transducers, fuses, circuit breakers, motor starters, relays, and thermocouples
  • Experience with pneumatic components and circuits
  • High proficiency with mechanic’s tools as well as familiarity with machine fasteners and generalized hardware and shop equipment
  • Demonstrate fundamental knowledge of power transmission systems, belt, pulleys, gears, driveshafts
  • Experience with industrial plumbing components and assembly practices; pipe, compression, flare fittings; tubing, hoses and pipes
  • Basic PLC programming and troubleshooting
  • Knowledge of Heating, Ventilation and Air Conditioning principals of operation

POSITION IS IN-HOUSE AT OUR JOHNSTOWN, OHIO HQ

The Sales Coordinator is the first point of contact for sales engagement via phone and email.  The SC will provide the initial customer needs assessment in effort to qualify the leads and assign qualified leads to Sales Reps and Sales Consultants.  Recording data, assigning leads and tasks in the CRM is an essential function of the SC.  The SC will process accessory orders and assure accessory order fulfillment. Lead management skills with clear communication with clients is essential.  Must be highly organized, motivated and a team player.

Duties and responsibilities

  • First point of contact for sales engagement via phone and email
  • Lead qualification and initial customer needs assessment
  • Proactive and outbound calls to sell products, services and gain market information
  • Provides customer general product, pricing and executive summary information
  • Assures each lead follows the sales process flow; assigning leads to Sales Reps, scheduling consultation meetings and presentations, creating lead follow up tasks
  • Maintains CRM database by creating and updating customer files, dashboards and reports
  • Process accessory orders and assure accessory order fulfillment
  • Will work in close liaison with Sales department other internal departments; Sales Operations, Marketing, Customer Service, Shipping and Logistics to assure sales functions
  • Maintain industry knowledge of processing methods, equipment and competitor analyses
  • Drive sales to reach and exceed sales goals/targets
  • Attend scheduled sales department and company meetings
  • Generates and updates assigned reports from the Director of Sales
  • Other duties and responsibilities as assigned by the Director of Sales

Qualifications

  • Sales and customer service experience required
  • Cannabis and Hemp industry knowledge and experience
  • A strong ability to communicate verbally and in writing
  • Demonstrated customer-facing skills, including expectation management, communication skills, information management
  • Experience using a CRM platform, Dynamics, Salesforce, Zoho
  • Extraction and processing experience desired
  • Willingness to travel, as required
  • Must be available to work on-premises in Cotati, California

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Education

High School diploma required.  Bachelor’s Degree recommended.

Direct reports

None

POSITION IS IN-HOUSE AT OUR JOHNSTOWN, OHIO HQ

The Sales Representative (SR) provides solution-based processing consultation to qualified leads in an effort to provide the best combination of equipment and services to meet the clients processing needs.  The SR will drive sales with the goal of meeting and exceeding sales goals/targets.  Account management to new and past customers is essential assuring the overall customer experience is successful.  Supports sales by tracking, investigating, and reporting sales information and resolving problems.  Account management with clear communication with clients is essential.  Will act as a liaison with other internal departments; sales operations, marketing, and customer service. Must be highly organized, motivated and a team player.

Duties and responsibilities

  • Provides solution-based processing consultation to provide the best combination of equipment and services to meet the clients processing needs
  • Account management assuring a smooth and successful customer journey
  • Provides product, promotion, and pricing information by clarifying customer request, selecting appropriate information, forwarding information and answering questions
  • Proactive and outbound calls to sell products, services and gain market information
  • Will work in close liaison with other internal departments; sales operations, marketing, customer service to assure sales functions
  • Become a processing product expert, CO2, Ethanol, Hydrocarbon extraction methodologies
  • Travel to attend tradeshows and industry events as required
  • Technical sales presentations and training to customers
  • Maintains CRM database by creating and updating customer files, dashboards and reports
  • Maintain industry knowledge of processing methods, equipment and competitor analyses
  • Drive sales to reach and exceed sales goals/targets
  • Attend scheduled sales department and company meetings
  • Generates and updates assigned reports from the Sales Manager
  • Other duties and responsibilities as assigned by the Sales Manager

Qualifications

  • Sales and customer service experience required
  • Cannabis and Hemp industry knowledge and experience
  • A strong ability to communicate verbally and in writing
  • Understanding our customer and maintaining a focus on customer success demonstrated analytical and problem-solving skills
  • Demonstrated customer-facing skills, including expectation management, communication skills, information management
  • Experience using Salesforce and/or other CRM platforms
  • Extraction and processing experience desired
  • Willingness to travel, as required
  • Must be available to work on-premises in Cotati, California

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Traveling is required for this position.

Physical requirements

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Education

High School diploma required.  Bachelor’s Degree recommended. 

Direct reports

None

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