Here’s what our customers have to say!
Jared C., Massachusetts
After an in-house training session: “We found it exceptionally useful. Your team was very kind to extend us the time and knowledge. We thank you so much for opportunity. If we can assist you or the team in anyway, please contact us.”
Steve N., Pueblo, CO
“During the sales process, the dialog with staff and access to manuals beforehand were both extremely helpful. Our local license was contingent upon having an SOP before even building our facility and It made those efforts much easier.”
Al D., California
“I am writing to say thanks and give you guys a compliment. Jake has been answering my questions for weeks, since I first started running the extractor. Sometimes I call him at off hours on his cell phone and he walks me through things with the patience of a much older man. Lol.
On Thursday I met Jake, he came out and diagnosed my problem himself, then he had the part overnighted to me and my extractor is up and running again.
That is what I call Great Customer Service!”
Jackie M., Michigan
“Thanks so much for all you do for us. Your A1 customer service is a true asset to your company. Not too many people would respond to my inquiry on a Saturday. God bless you and Nick!”
Adam B., Colorado
“I’ve got more than 7,000 hours and over 1,400 extractions out of my system so far!”
Joel P., SJR Labs, Maine
“We love the reliability of our system. There is a very low occurrence of interrupted extraction runs and that is very important to our business. We also own a competitor’s CO2 extraction machine that has given us trouble with clogging and darker color oil compared to our Apeks extractor.”
“I love what you guys do and how reachable you are. For sure the top extraction machines in the business!”
Marge, supplier of authentic essential oils for 20+ years
“We are very interested in ordering your Orange Rind Extract in bulk. The aromatic quality just blew us away!”
A customer of our customer: R. Bourne, extractz.com
“Our upgraded 1500-1L is running like a top! We are seeing real benefits from each of the modifications you introduced. The changes to the hoses and connectors increased ease of use dramatically. We are very happy to be partnered with superior engineering and customer service from Apeks.”
Shayne Lynn, Champlain Valley Dispensary & Southern Vermont Wellness
“The smaller (1500) bench-top allowed us to get started extracting cannabis oil with CO2 at a price we could afford. And the fact that we could trade it in to go towards purchasing a larger system gave us the flexibility to expand production as demand for our products has grown. We’re using both supercritical and subcritical CO2 of the larger 2000psi system to make a variety of oil induced products for patients. We test the oils in our labs so it is really helpful to refer to the settings which are automatically recorded.”
Chance Kenva, Universal Extractions Northern California
“The Apeks design allows us to consistently extract pure, high-quality essential oils for our patients. The craftsmanship of the equipment is at the top of its class. The automation system and straight-forward maintenance procedures make operation and training a breeze. We are definitely Apeks CO2 proud and looking forward to the future with them!”
Jim Parco, Ph.D., Mesa Organics, Pueblo, CO
“After investigating numerous CO2 supercritical extractions companies, we made a very wise investment by choosing Apeks. The support and response from Apeks continually exceeds our expectations. Over the past 18 months, the information shared and training provided on the equipment and different extraction techniques have really helped accelerate our learning curve. Without Apeks’ shared expertise, we would have had to start from square one.”
Brian S., Colorado
“I’ve had the pleasure of touring your facility in Johnstown, touring the showroom in Denver, and I was able to meet Andy this past weekend. To say I’m a fan of Apeks is an understatement.”
“I can independently verify this [customer support]. Additionally they follow up to ensure you get the correct part for your system. They absolutely have customer service figured out.”
When we asked: "Is there anything we can do to improve our customer service?"
“It’s been great so far” – Terry B.
“The service department is excellent. When I have problems, they’re on it.” – anonymous
“Your customer service is excellent in my humble opinion. You guys are great.” – John T.
“Not much. You guys have been great.” – Scott T.
“No, your customer service is awesome.” – Jack
“From what little I have dealt with Apex, youre right on top of things. I wouldnt change anything.” – Jan R.
“Do a great job just kept it up. I love your company.” – Tim R.
“No. Nick and Jake are great.” – Jim P.